Customers lacking experience with the brand only decide on a purchase in 5 to 20% of the cases. On the other hand, the likelihood that you will be able to sell a new product to an existing user is 60 to 70%.
A satisfied customer is a brand’s greatest asset as well as its best advertiser, which is why it pays off to place loyalty as one of the pillars of your business strategy and continually nurture relationships with customers.
We successfully led the existing customers to a purchase, but that does not mean that the relationship ends here. Once we know the customer we can lead them on the path to the individualized customer experience, strengthen the relationship with them and shorten their purchase path, based on the created trust. That serves not only us, but also the customers, who always want to make fast and simple, but the right decisions in a growing range of products.
We help you form a loyalty enhancement strategy and develop tools that will make it happen (mobile application, email marketing, digital services, content marketing, etc.).